Shipping Delay Notice: Due to increased order volume, orders placed between Dec. 2–9 may experience delays. Learn more.

We believe that great products deserve an equally exceptional experience. 

From your first visit to our website to the moment your package arrives, every step of your journey with us is designed to feel intuitive, rewarding, and personal. We continually improve our services to ensure a smooth and reliable experience for you.

  • Customer Support That Listens

    Our customer service team is responsive, thoughtful, and dedicated to resolving issues promptly and effectively. Our website is also equipped with a growing Help Center offering quick answers, detailed guides, and helpful tips.

    Go to Help Center

  • Packaging That Reflects Our Values

    Every order is carefully packaged to reflect our commitment to quality, presentation, and sustainable choices. Complete with complimentary touches, orders also include custom-designed furoshiki and an original, seasonal postcard.

    More About Furoshiki

  • Art That Always Gives Back

    Our monthly postcard program features exclusive collaborations with independent illustrators. A complimentary postcard is included in every order, and 50% of each sale supports artists and creative voices worldwide.

    View Postcard Collection

How We Package Your Order

Store Reviews

Excellent Japanese service! The item arrived on time (I live in the UK) and in perfect condition. I was very pleased to find it wrapped in a beautiful furoshiki with a copy of this month’s Bungu postcard included.

Thomas T.

October 31, 2025

The package arrived safe and sound. The care in packaging was much appreciated, and so was the small postcard. The experience of opening the box and see all my items treated with such care made the wait worth it. Can’t wait to order from them again.

Cecilia M.

October 15, 2025

First order and I’m addicted to Bungu. Excellent products that arrive beautifully packaged, everything is perfect quality and for international shipping from Japan to the US it was surprisingly fast.

Emma A.

October 4, 2025

No surprises, great service, I’ll be back! This was my first Bungu order but it will not be my last. I am a customer who wants a fair price, great service, and the feeling that my purchase is appreciated. Bungu has filled my needs.

Karri C.

September 11, 2025

Do you want top quality products? Fast shipping? Easy to use site? Bungu has all that and more. Your site is well laid out for shopping online, it’s inviting, and easy to browse through. I check out your site every day to see what is there. Thank you.

Joan G.

September 5, 2025

Build Your Own Bungu Box

Shop Now
Back to top