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Return & Refund Policy

Last updated: September 10, 2026

Refunds

At Bungu, we provide a refund if you receive a damaged or defective item. For lost or stolen items, please contact our support team through our contact form to have a representative review your case. After the review, our team will determine the most appropriate resolution. 

Returns

If you would like to return an item you received, you can start your return here.

Please note that a return can only be initiated within 14 days from the date the item was delivered. Any return requests submitted after this window will unfortunately no longer be eligible for processing.

Once the returned items are received at our warehouse, we will carefully inspect them and issue a refund for the cost of the item only. Please note that the original shipping fee and return fee are non-refundable. The return shipping fee will be deducted from the total refund of the item once it has been safely returned to us.

Exchanges

We do not offer exchanges currently. You may return an item you received within 14 days from the date it was delivered. 

Damaged or Defective Items

If your item arrives damaged or defective, please contact us within 14 days of receipt with photos of the damage. We will investigate the problem and arrange for a replacement or provide an alternative resolution. Our goal is to ensure your complete satisfaction with your purchase.

Lost or Missing Packages

If you do not contact us about your lost or missing package within 30 days from the date of delivery, we will not be able to provide a reshipment or refund. 

Stolen Packages

If you suspect that your package was stolen after delivery, please reach out to us right away, and we will contact DHL to see whether it is possible to retrieve your order items. Please note, however, that we are unfortunately unable to take responsibility for packages that were successfully delivered but stolen afterwards. In these cases, we are unable to provide a refund or a replacement.

Unclaimed Packages

As soon as your order is returned to our facility, we will notify you and offer you the choice of either a full refund or a reshipment. If we don’t hear from you, we’ll send a reminder after 7 days. Please contact us directly about how we should proceed with your order. After 30 days from the return date, some items may no longer be available for reshipment; in that case, we will refund the unavailable items.

Contact

If you have any questions or need help, please use the contact form at our help center. We're here to help you with any problems or questions you might have.

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